★ Free Shipping Policy ★

Metro Area:  Zone1(QLD, SA, NSW, ACT, VIC, Metro Area)

Any Orders:

  • ≥$199: Free Shipping 
  • ≤$199:
    • Flat Rate $9.99 →Products can be shipping in Bags   
    • Flat Rate $19.99 →Products can be shipping in Standard Box
    • Flat Rate $29.99  →Products can be shipping in Large Box

Remote Area: Zone2(TAS,WA,NT, Far North QLD, Remote Area)

  • Flat Rate $9.99 →Products can be shipping in Bags   
  • Flat Rate $29.99  →Products can be shipping in Standard Box
  • For Large Items: Discounted Shipping Box Rate is Calculated/Charged by the Courier Provider at Checkout.


★★★We ship to virtually any address in Australia (Except PO Boxes and Parcel Lockers). Our courier service is unable to deliver to PO Boxes or Parcel Lockers. Please ensure you provide a residential address for the delivery at checkout.


Shipping Address

Orders are shipped to the address provided during checkout. Ecotree AU is not responsible for delays caused by the shipping carrier or replacement of lost orders sent with incorrect shipping information.

We will not be responsible for additional shipping costs if an incorrect address is provided.

Authority To Leave (ATL)

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. A signature and name will still be captured if you are home. If you are not at home, the parcel will be left in a safe place when available; if the courier does not think there is safe to leave your parcel unattended, they will take your parcel to your local depot and will leave a card to call.  Once your order is left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery. Orders are deemed 'delivered' when left at your premises.

Please note that there may be an additional fee charged by the courier service provider if they need to redeliver the package.

***Ecotree AU takes no responsibility for order missing due to theft or negligence if an a parcel is delivered in a safe place, and a proof of delivery is provided by the courier confirming this.


Returns Policy

You can request return your items within 14 calendar days of receiving your order.  For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. 

Please kindly note that the product must be returned in the original packaging. We will issue full refund for the returning products within 2 working days once returned item(s) are received in resellable condition.

*** When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery (for the potted large artificial plants, please ensure tie up the pot to one side of the box). If the item is damaged while it's being returned, you may qualify to issue a partial refund.

Shipping To:

Please send the product to:


6/171 Currumburra Rd
QLD 4214, Australia

Tel: 0468416666

According to the return policy, we will only pay for the return shipping costs if the return is a result of our error (eg. you received an incorrect or defective item).

Customer will be responsible for paying the return shipping cost due to changing mind, order by mistake etc. Shipping and handling costs are non-refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3 to 10 business days).

Based on the varying nature of the weather (sun, rain, wind, proximity to ocean etc), we cannot offer a guarantee or warranty period for any products which are placed in fully external environments. UV coated products will last longer than their uncoated counterparts, however all products will deteriorate in external environments over time. We cannot offer returns or refunds for any products which are placed in fully external environments.

Please be aware that if you are placing your artificial plants or trees outdoors in an external environment, you do so knowing that there will be no guarantee or warranty period.